{"id":5689,"date":"2023-03-10T06:30:11","date_gmt":"2023-03-10T05:30:11","guid":{"rendered":"https:\/\/www.merchup.com\/faq-2\/"},"modified":"2025-06-13T15:18:15","modified_gmt":"2025-06-13T13:18:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.merchup.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5689\" class=\"elementor elementor-5689 elementor-1042\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cca8beb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cca8beb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d368e2b\" data-id=\"d368e2b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e33167f elementor-widget elementor-widget-heading\" data-id=\"e33167f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Questions and answers, or<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43c714e elementor-widget elementor-widget-heading\" data-id=\"43c714e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c3239d7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c3239d7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6602b13\" data-id=\"6602b13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ed7bdd elementor-widget elementor-widget-merchup-faq\" data-id=\"4ed7bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"merchup-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"m-faq\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n\t\t\t<div class=\"m-faq-container container \">\n\t\t\t\t<div class=\"m-faq__left\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"m-faq__title\">Corporate merchandise design<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"m-faq__right\">\n\t\t\t\t\t<div class=\"faq-toggle\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<details class=\"faq-toggle-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t\t\t\t\t\t<summary class=\"faq-toggle-item-title\">\n\t\t\t\t\t\t\t\t\t<span class=\"title\" itemprop=\"name\">How to choose a size? <span class=\"button\"><\/span><\/span>\n\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t<div class=\"faq-toggle-item-desc\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t\t\t\t\t\t\t\t\t<p>Check our size chart and choose the right one for you.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<a  href=\"https:\/\/www.merchup.com\/wp-content\/uploads\/2023\/04\/aktualizacja-rozmiarowka-2023_Obszar-roboczy-1-1.png\" class=\"u-button  u-button-text-color-default u-button-border\"    > \t\t\tView table\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<details class=\"faq-toggle-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t\t\t\t\t\t<summary class=\"faq-toggle-item-title\">\n\t\t\t\t\t\t\t\t\t<span class=\"title\" itemprop=\"name\">What are the delivery options? <span class=\"button\"><\/span><\/span>\n\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t<div class=\"faq-toggle-item-desc\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t\t\t\t\t\t\t\t\t<p>We offer various options for distribution, storage and management of the resulting merchandise. Collective delivery - standard dispatch of parcels to a business address. Individual dispatch - dispatch of parcels directly to the addresses indicated. Gifting as a Service- storage and dispatching of parcels directly to designated addresses.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<a  href=\"https:\/\/www.merchup.com\/uslugi\/#gaas\" class=\"u-button  u-button-text-color-default u-button-border\"    > \t\t\tLearn more\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<details class=\"faq-toggle-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t\t\t\t\t\t<summary class=\"faq-toggle-item-title\">\n\t\t\t\t\t\t\t\t\t<span class=\"title\" itemprop=\"name\">How does the return of the show package work? <span class=\"button\"><\/span><\/span>\n\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t<div class=\"faq-toggle-item-desc\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t\t\t\t\t\t\t\t\t<p>Before 7 days of receipt of your show package, fill in the return form and choose the postage method that suits you - we take on all postage costs. Once the products have been reviewed, it is crucial to agree and confirm the personalisation and determine the number of pieces and sizes of the selected products. Once the details have been discussed and confirmed, we will sign the contract and commission the entire production process. If additional questions arise, please contact your project supervisor.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<a href=\"https:\/\/merchup.typeform.com\/sample-pack\" class=\"u-button  u-button-text-color-default u-button-border\" rel=\"nofollow noopener\" target=\"_blank\"> \t\t\tReturns form\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<details class=\"faq-toggle-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t\t\t\t\t\t<summary class=\"faq-toggle-item-title\">\n\t\t\t\t\t\t\t\t\t<span class=\"title\" itemprop=\"name\">What are the rules on complaints? <span class=\"button\"><\/span><\/span>\n\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t\t<div class=\"faq-toggle-item-desc\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t\t\t\t\t\t\t\t\t<p>If you discover defects in the delivered goods, you have the right to lodge a complaint in accordance with the General Terms of Sale[m]. The complaint must be made within 7 days of the discovery of the defect. Importantly, you must make your complaint in writing and processing it does not relieve you of your obligation to pay the invoice on time.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<a  href=\"mailto:kontakt@merchup.com\" class=\"u-button  u-button-text-color-default u-button-border\"    > \t\t\tComplaint\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c5057f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5c5057f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1908452\" data-id=\"1908452\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47de320 elementor-widget elementor-widget-heading\" data-id=\"47de320\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Do you have a question that has not been answered here?<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f72d00 elementor-widget elementor-widget-heading\" data-id=\"5f72d00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We would be happy to answer them!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d320af9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d320af9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:kontakt@merchup.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Write to us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions and answers, or FAQ Corporate merchandise design How to choose a size? Check our size chart and choose the right one for you. View table What are the delivery options? We offer various options for distribution, storage and management of the resulting merchandise. Collective delivery &#8211; standard dispatch of parcels to a business address. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5689","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.merchup.com\/en\/wp-json\/wp\/v2\/pages\/5689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.merchup.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.merchup.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.merchup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.merchup.com\/en\/wp-json\/wp\/v2\/comments?post=5689"}],"version-history":[{"count":3,"href":"https:\/\/www.merchup.com\/en\/wp-json\/wp\/v2\/pages\/5689\/revisions"}],"predecessor-version":[{"id":38319,"href":"https:\/\/www.merchup.com\/en\/wp-json\/wp\/v2\/pages\/5689\/revisions\/38319"}],"wp:attachment":[{"href":"https:\/\/www.merchup.com\/en\/wp-json\/wp\/v2\/media?parent=5689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}